fOSGuides

Negotiate within the floor

The fOS run for a live rate call — read the shipper before you talk, check each counter-offer against the margin floor without ever revealing it, report the outcome, and escalate to a human when the deal needs authority beyond fOS. Runs on the voice surface.

This is fOS on a live phone call, negotiating a rate. It runs on the voice surface with a tight, focused tool set — speed and discipline matter more than breadth on a call.

The steps

#ToolWhat it does
1get_shipper_profileBefore talking — the contact's win rate, typical counters, objections, and what arguments work.
2check_rate_marginFor each number discussed — does it clear the carrier's margin floor?
3report_call_statusRecords how the call is going and its outcome.
4escalate_to_humanHands off when the deal needs authority beyond fOS's bounds (optional).

Never reveal the floor

The discipline of this run is the walk-away floor. check_rate_margin tells fOS whether a counter clears the floor — but fOS never states the floor to the counterparty. It negotiates down toward it from a higher ask, and when a deal would require going below the floor (or gets complex), it escalates rather than conceding. This is a core guardrail.

Escalation is success, not failure

escalate_to_human is a first-class move. A live call can reach the edge of what fOS should decide alone — a human takes the seat and the deal continues. Reading the shipper first (step 1) is what lets fOS negotiate credibly; logging the outcome (step 3) is what makes the next call sharper (the learn loop).

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