Outreach & CRM
fOS tools for the shipper relationship — read a shipper's learned profile, get a pipeline briefing, and log an interaction. Logging is the loop's "learn" action that makes the dispatcher compound.
Tools for the shipper relationship — the negotiate and learn stages of the mission loop. See Procurement & outreach for the underlying model.
| Tool | Type | MCP | Purpose |
|---|---|---|---|
get_shipper_profile | Read | ✗ | The learned per-contact profile — win rate, objections, what arguments work. |
pipeline_briefing | Read | ✗ | A briefing on the current pipeline state. |
log_shipper_interaction | Action | ✗ | Record an interaction (call/email outcome, sentiment, next step). |
These run on the web and voice surfaces (a live call reads the shipper profile and logs the outcome) and are not exposed over MCP.
Logging is the "learn" action
log_shipper_interaction is the one tool that closes the loop's learn stage. Logged outcomes
feed contact intelligence,
so get_shipper_profile gets sharper over time — win rates and objection profiles reflect real
results, not guesses. This is the mechanism that makes the dispatcher compound rather than
merely repeat.
Market intelligence
fOS tools for market prices — get_price_estimate returns APEX percentiles for a lane, plus benchmark reference tables for fuel and driver rates. Market data informs a bid; the authoritative recommended bid comes from the cost engine.
Live negotiation
fOS tools for real-time deal-making on a voice call — check whether a rate clears the margin floor (without ever revealing the floor), report the call outcome, and escalate to a human. These run on the voice surface.